Customs Protection Plan — Terms & Conditions

1. What It Is

GraceAudit offers a Customs Protection Plan for a contribution of $10 per order to our Community Insurance Fund. If your package is seized or destroyed by customs, we provide a free reshipment of your order.

2. How to Enroll

• Add the $10 Customs Protection contribution to your order (optional)
• The plan covers the full order (per order, not per item)
• It is non-refundable once shipping begins

3. What Happens If Seized

1. We handle the customs communication and provide proof of seizure where available
2. We reship your order free of charge (same model; if unavailable, closest equivalent or refund of item value)
3. Reshipment uses an adjusted route/procedure to reduce re-seizure risk
4. You are notified with the new tracking number

4. What Is Not Covered

• Packages that show "delivered" but were stolen after delivery (theft after delivery is not customs seizure — contact us; we may assist on a goodwill basis, case by case)
• Voluntary abandonment or refusal of the package by the customer
• Items seized due to customer-provided incorrect/incomplete address or import-restricted destination
• A third seizure (first and second seizure each receive one free reshipment; beyond that we review case by case)

5. Transparency Commitment

We will be transparent with you about your order's status and any customs incidents. We do not hide seizure events from customers. We will consider publishing aggregate reshipment statistics once we have real data.