Payment Security & Pay-After-Video-QC — Terms & Conditions

1. Our Core Promise: Pay After You Approve the Video QC

This is the heart of how we protect you:

• Before you pay, we send you a video QC of your actual item (360° view + close-ups of hardware, stitching, interior, and serial/logo details)
• You review the video and approve it
• Only after your approval do we ask for payment
• If the item in the video does not match what you agreed to order, you can reject it and we get a better piece from the factory — no payment required yet

2. How the QC Process Works

1. You place an order (model, color, size)
2. We pick up the goods from the factory and film an HD QC video (1–3 days)
3. We send you the video + a simple description
4. You approve or request a different piece
5. Only after approval: payment + shipping

3. Payment Methods We Accept

• PayPal Goods & Services (our standard — you get buyer protection)
• Credit card (via our payment processor)
• Wise (international transfer)
• Stablecoin (USDT, etc.)

4. Why We Do This

Many sellers in this market ask for payment before you see anything. We designed GraceAudit around the opposite: you see the exact item you're getting, on video, before any money moves. This is our answer to the scams that plague this industry — you will never be asked to "trust us" blind.

5. Our No-Hidden-Fee Commitment

• The price we quote is the price you pay (product + shipping + optional $10 customs protection)
• No surprise fees added after payment
• If customs duties apply in your country and are not included in the quoted price, we tell you clearly before shipping

6. What We Never Do

• We never ask for payment before QC approval
• We never disappear after payment — every order has a tracking number and a named contact for support
• We never use high-pressure tactics or fake urgency ("pay now or lose it")
• We never claim items are "authentic" or "1:1" — we are transparent that these are quality alternatives

7. Cancellation & Refund Policy

• Cancellation before factory pickup: full refund
• After factory pickup (QC in progress) or after shipment: no refund on change of mind — quality issues are covered by the Warranty Policy (Page 1)