GraceAudit Warranty — Terms & Conditions

1. What Is Covered

During the warranty period, we cover quality defects that affect normal use, including but not limited to:

• Stitching that comes apart or opens
• Hardware that detaches, breaks, or malfunctions (buckles, clasps, zippers, chains)
• Leather or material defects that appear through normal use
• Lining that tears or separates
• Watch movements: mechanical defects in the movement (repair only)

2. What Is Not Covered

• Damage from misuse, accidents, water, extreme heat/cold, or improper care
• Normal wear and tear (scratches, color fading from use, natural patina)
• Damage caused by third-party repairs or alterations
• Items purchased from anyone other than GraceAudit
• Cosmetic preferences (e.g., "the stitching is 0.1mm different from the original") — every piece is handcrafted; we cover real defects, not taste

3. How to Claim

1. Contact our Assistant via the channel where you placed your order (WhatsApp / Discord / email) within the warranty period
2. Provide: your order number + photo/video of the issue
3. We respond within 24 hours
4. If approved, we arrange repair or replacement (see Clause 4)

4. Remedy Options

We provide one of the following:

• Repair — we arrange the repair
• Replacement — we send a replacement piece of the same model
• Refund / partial refund — as a final fallback only if repair and replacement are not possible

5. Response Commitment

We promise a response to every warranty claim within 24 hours. If we fail to respond within 24 hours, your claim is automatically escalated to priority handling.

6. Geographic Scope

These warranty terms apply equally to customers worldwide. The same coverage, claim process, and remedies apply regardless of destination country.